Product Development & AI
Developing an AI Chatbot for Enhanced Customer Service
We built a custom AI-powered chatbot that reduced customer service response times by 90% and improved customer satisfaction.
- Reduction in average response time
- 90%
- Increase in customer satisfaction score
- 25%
- Reduction in support team workload
- 60%
The Challenge
A large service-based company was overwhelmed with customer inquiries, leading to long wait times and frustrated customers. Their support team was stretched thin, and they needed a scalable solution.
Our Solution
Our team developed a sophisticated, NLP-based chatbot integrated into their website and mobile app. The chatbot could handle over 80% of common inquiries, seamlessly escalating complex issues to human agents. It was trained on their existing knowledge base and continuously learned from interactions.
Key Results
- 90% Reduction in average response time
- 25% Increase in customer satisfaction score
- 60% Reduction in support team workload