You're greatest source of learning

It's not the easiest thing in the world to take constructive feedback, but it's a practice we should all work on. In the end, it will only benefit your business. Keeping a blind eye or neglecting this feedback strips you of the opportunity to do better for your customer base. And we all want happy customers because that helps bring in new business! ✔️ Hello, revenue! 🤑

What you gain by listening to feedback:

*A fresh outsider perspective

*An understanding of what silent customers might be experiencing

*An opportunity to listen, learn and improve

*Put your customer service to the test, especially your social media customer service

*Experiences on how to handle unhappy customers

*Channel your inner creativity and think outside the box

These points speak for themselves. Scroll for a cause and effect example to see how they are displayed in a realistic business setting. My favorite tip? 📲 Sometimes people don't always speak up and share their opinions. Often, if you're hearing multiple of the same comment, chances are they are not the only ones who feel that way. Your silent customers have opinions too!