Complement your Social Media Customer Service with this FREE Software...

We've spoken about how crucial it is to utilize your customer service on social media and how response time (less than 24 hours) is necessary for success. Our friends over at Hubspot let us know that only 32% of people surveyed were actually happy with their response time. 39% of users feel they should receive a response in one hour. We know this isn't always feasible, but we wanted to provide you with all the tools necessary for success. 

Customer service is not just available via phone and email. We have to be present on social media, but what else can you do to supplement this? Make customer service available in an instant via your website! It's so important to be present to your audience, whether it be new business prospects or recurring customers with questions or concerns. We simply have to be reachable! We can't focus on only one platform - so let's complement your social media customer service with free software similar to direct messaging on social media- a live chat! Keep in mind, this is not a substitution for customer service via social media, but it is another means of keeping the lines of communication open between you and your customers.

Here at socialtopia, we use website live chat software as a means of customer service to complement all we do to connect with users on social media and beyond. Personally, we have access to this feature from our paid CRM services, but if we didn't have that, there is one company in particular that stands out from the crowd to offer a FREE live chat service that ticks all of our boxes.

The best part: it takes less than 5 minutes to install!

Let's set the scene: Brian is interested in Company X and heads over to their Instagram. He has a question and sends a DM. 24 hours later - no response yet because either the DMs are flooded or you missed the notification. He heads over to your website for one last look before he moves onto researching competitors. He sees the Live Chat button and decides to ask his question there. Within minutes, he receives a response! You just saved yourself from missing out on a potential customer!

Adidas is a MAJOR corporation that has used Tawk.to. Join the millions of users connecting with their audience.
Type Tawk.to into your web browser and the site will come right up. Tawk.to provides you with a code you can copy and paste right into the back end of your website. Click save and it's automatically added to your website!

Just as you can answer your IG DMs on the go, the same applies for this app. It's all about being present and making sure you are in the right spaces to reach the right people!
Convenient and easy!

P.S. If you don't think you'll be readily available to respond, Tawk.to offers an add-on service where they will monitor that chat for you.